RETURN POLICY - MONEY-BACK GUARANTEE
We stand behind our products. If you are not satisfied for any reason, return
the product--with receipt and in resalable condition--within 30 days of receiving
it, for refund or credit. The return shipping address for returns is:
ElderSong Publications, Inc.
108 East Ridgeville Blvd. Suite D
Mt. Airy, MD 21771
COLLECTION OF INFORMATION POLICY
ElderSong asks that you provide us with personal and billing information when you
place an order and create a user account, request a catalog, or subscribe to our
newsletter.
The information we gather may include some or all of the following: your name,
e-mail address, shipping and billing addresses, phone number, and password.
This personal information is stored on a secure server for future visits.
Payment information, including credit card data, is collected when you make an
online purchase. Credit card data is stored temporarily and is then removed
after your order is processed.
SECURITY POLICY
We at ElderSong Publications, Inc. take security seriously. We use the
latest secure certificate to encrypt all orders placed on our web site. This
will help protect your personal and billing information from intruders as
the data is transmitted from your computer to our web site. Look
for the 
icon
in the lower right hand corner of your browser to ensure you are securely
connected when checking out.
PRIVACY POLICY
ElderSong Publications does not disclose, distribute, sell, rent, lease,
or in any way share information about its customers, or persons inquiring
about our products. Access to this information is limited to those employees
who have a legitimate business need for such information in order to service
your account and process your order. We may use your mailing or email address
to send you information on other ElderSong products that we feel may be of
interest to you. Please notify us if you do not wish to receive such information
by U.S. mail or by email.
CATALOG MAILING LIST POLICY
If you are on our catalog mailing list, please let us know if you are receiving
more than one catalog, if the address is incorrect, or if you do not wish
to be on our mailing list. We will be happy to make any changes.
COPYRIGHT PERMISSION
Purchase of these products does not grant permission to make copies. For
written permission to reproduce specific portions of a resource published
by ElderSong, contact customer service at
.
DISTRIBUTORS
Products published by ElderSong are available wholesale to qualified distributors,
bookstores, and universities. Minimum order quantities apply. Contact customer
service at
for more information.
ITEM NUMBERS
Products with item numbers beginning with the letter 'P' are published by
ElderSong Publications. Products with item numbers beginning with 'W' are
produced by other companies and distributed by ElderSong Publications.
MEMBERSHIPS
ElderSong Publications, Inc., is an associate member of the National Association
of Activity Professionals. Beckie Karras, president of the company, is a Board-Certified
Music Therapist and a member of the American Music Therapy Association.
QUESTIONS? Call 1-800-397-0533.