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Store Policies

RETURN POLICY - MONEY-BACK GUARANTEE


We stand behind our products. If you are not satisfied for any reason, return the product--with receipt and in resalable condition--within 30 days of receiving it, for refund or credit. The return shipping address for returns is:

ElderSong Publications, Inc.
108 East Ridgeville Blvd. Suite D
Mt. Airy, MD 21771



COLLECTION OF INFORMATION POLICY


ElderSong asks that you provide us with personal and billing information when you place an order and create a user account, request a catalog, or subscribe to our newsletter.

The information we gather may include some or all of the following: your name, e-mail address, shipping and billing addresses, phone number, and password. This personal information is stored on a secure server for future visits. Payment information, including credit card data, is collected when you make an online purchase. Credit card data is stored temporarily and is then removed after your order is processed.



SECURITY POLICY


We at ElderSong Publications, Inc. take security seriously. We use the latest secure certificate to encrypt all orders placed on our web site. This will help protect your personal and billing information from intruders as the data is transmitted from your computer to our web site. Look for the icon in the lower right hand corner of your browser to ensure you are securely connected when checking out.


PRIVACY POLICY


ElderSong Publications does not disclose, distribute, sell, rent, lease, or in any way share information about its customers, or persons inquiring about our products. Access to this information is limited to those employees who have a legitimate business need for such information in order to service your account and process your order. We may use your mailing or email address to send you information on other ElderSong products that we feel may be of interest to you. Please notify us if you do not wish to receive such information by U.S. mail or by email.



CATALOG MAILING LIST POLICY


If you are on our catalog mailing list, please let us know if you are receiving more than one catalog, if the address is incorrect, or if you do not wish to be on our mailing list. We will be happy to make any changes.



COPYRIGHT PERMISSION


Purchase of these products does not grant permission to make copies. For written permission to reproduce specific portions of a resource published by ElderSong, contact customer service at info@eldersong.com .



DISTRIBUTORS


Products published by ElderSong are available wholesale to qualified distributors, bookstores, and universities. Minimum order quantities apply. Contact customer service at info@eldersong.com for more information.



ITEM NUMBERS


Products with item numbers beginning with the letter 'P' are published by ElderSong Publications. Products with item numbers beginning with 'W' are produced by other companies and distributed by ElderSong Publications.



 

QUESTIONS? Call 1-800-397-0533.