All of our orders are shipped by the United States Postal Service (USPS).
Please ensure you provide us with the correct delivery address with your order for shipment by the US Postal Service.
Orders are filled promptly. Please notify us if your order has not been received within two weeks. If you ever have a problem with your order, please contact us at [email protected] or (860) 468-5996. We will make every attempt to resolve your problem as soon as possible.
FREE STANDARD SHIPPING ON ALL U.S. ORDERS OVER $50
HOW TO REDEEM:
RUSH DELIVERY SHIPPING
We also offer rush delivery shipping (estimated delivery time is 2-3 business days*) via USPS for U.S. addresses. Select the "Rush Delivery" option during checkout to see the additional cost.
*Delivery Time: Actual delivery times are subject to change and may differ depending on destination. Once shipped, we have no control over the delivery process, but you can contact USPS with the tracking information for updates.
Terms & Conditions: Free shipping offer cannot be applied to previous purchases and cannot be redeemed for cash. Terms of offer are subject to change without notice.
Canadian Orders: Customer orders to Canada are shipped via the United States Postal Service. Our shipping charges do not include national sales taxes or import duties, which are collected by the shipping company before delivery.
International Orders: Orders to be delivered outside the U.S. and Canada cannot be placed online. Please contact Customer Service at [email protected] for ordering and shipping information. Overseas orders are shipped by the U.S. Postal Service.
We stand behind our products. However, for our orders sold in 2021 at a deep clearance discount, ALL SALES ARE FINAL.
Orders beginning in 2022 at MSRP are eligible for returns or exchanges within 30 days of the date the US Postal Service's tracking page reports that the order was delivered. Additional terms and conditions apply:
We take pride in the quality of our products, and we carefully pack each shipment. Occasionally, however, you may receive an item that has been damaged in shipment or a product that is defective. If you receive a damaged or defective product, please contact Customer Service at [email protected] or call (860) 468-5996 within two weeks of the receipt of your order. Damaged or defective products will be exchanged for the same replacement item if it is still in stock. ElderSong will pay return shipping costs if you receive an incorrect or defective item.
QUESTIONS? Contact us at [email protected] or call (860) 468-5996