Shipping Within the United States Orders are filled promptly. Please notify us if your order has not been received within two weeks. If you ever have a problem with your order, please contact a member of our Customer Service team at email@example.com or 301-829-0533. We will make every attempt to resolve your problem as soon as possible.
All of our orders within the continental United States are shipped by the U.S. Post Office or by United Parcel Service standard ground delivery. ElderSong ships orders to Alaska, Hawaii, and Puerto Rico via the United States Postal Service.
Shipping Outside the United States
Canadian Orders: Customer orders to Canada are shipped via the United States Postal Service. Our shipping charges do not include national sales taxes or import duties, which are collected by the shipping company before delivery.
International Orders: Orders to be delivered outside the U.S. and Canada cannot be placed online. Please contact Customer Service at 301-829-0533 for ordering and shipping information. Overseas orders are shipped by the U.S. Postal Service.
Return Policy - Money-Back Guarantee
We stand behind our products. However, for our orders sold in 2021 at a deep clearance discount, ALL SALES ARE FINAL. Orders beginning in 2022 at MSRP will come with our previous return and money-back guarantee.
Original shipping and handling charges are not refundable.
Damaged or Defective Products
We take pride in the quality of our products, and we carefully pack each shipment. Occasionally, however, you may receive an item that has been damaged in shipment or a product that is defective. If you receive a damaged or defective product, please call Customer Service at 301-829-0533 within two weeks of the receipt of your order. Damaged or defective products will be exchanged for the same replacement item if it is still in stock. ElderSong will pay return shipping costs if you receive an incorrect or defective item.
QUESTIONS? Call 301-829-0533 or write firstname.lastname@example.org